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Privacy policy

Protecting your privacy is very important to us. Below we provide detailed information on how we deal with your data.

Collection and processing of your data

In principle you can visit our web site without providing personal details. We ask you to provide your personal details only when you want to shop, subscribe to our newsletter or use other features of our website.

Data entry

So that you can place orders in our shop and so that we can process your order, we need to collect the following data from you: First name, last name, email address, street, postal code (zip), city, phone number, date of birth, username and password. Immediately after registration, you will receive an email with your login information. Your email address and phone number are needed so that we can deal more speedily with order-related enquires and information. Your date of birth is needed in case we have to conduct a credit check. We will not collect data relating to payment by credit card, as credit card payments are made through our payment partner company PayPal (www.paypal.at). Our payment partner encrypts the information of your credit card during data transmission via SSL (at least 128 bit).

Use and disclosure of your information 

We use the data collected from you strictly in accordance with the law, and only to fulfil the contract. For this purpose, we disclose your data as required to other companies, such as transport companies. These companies are only permitted to use your data for order processing and not for any other purpose, and are contractually obligated to us to comply with the statutory provisions governing data protection. We are however legally obliged to provide the relevant data to the authorities in the event of any legal provision, an administrative order or an official investigation.


With your consent, we may use your email address to send you our newsletter. You can unsubscribe from our newsletter at any time by contacting us via the email address in the section Imprint or by clicking the unsubscribe link at the end of all newsletters.

Saving the text of the contract

We save the text of the contract and send you the order confirmation in an email. For security reasons, your order data is no longer accessible over the internet.

Use of cookies

We use cookies to make visiting our website attractive and to enable the use of certain features. Cookies are small text files that are stored on your computer. Our cookies will be deleted from your hard drive (session cookies) after you close your browser. Your browser can be set to inform you when cookies are used and you can then decide on a case by case basis whether to accept cookies or exclude them all together. The functionality of our site may be limited if you do not allow cookies. In the help section of your browser you will find a description of how to set standard web browsers to accept or reject cookies.

Data security

The transfer of your contract data over the internet will be encrypted using SSL procedure. We secure our website and other systems by means of technical and organisational measures against loss, destruction, access, modification or distribution of your data by unauthorised persons.

Right of information

You have the right to free information about your stored data as well as the right to correct, block or delete such data if this is legally possible.

Privacy information

If you have questions regarding the collection, processing or use of your personal information, please contact our Privacy Officer by writing to:

Mag. Christian Stauber, MSc
Dr. Theodor Körner Gasse 4
2201 Gerasdorf bei Wien 
Email: info@flammentopf.at

Use of social media plugins

We make use of plugins of the social networks Facebook, YouTube and XING, which are operated by the following enterprises:

  • Facebook Inc., 1601 S. California Ave., Palo Alto, CA 94304, USA, www.facebook.com
  • YouTube, LLC, 901 Cherry Ave., San Bruno, CA 94066, USA, www.youtube.com
  • XING AG, Gänsemarkt 43, 20354 Hamburg, Deutschland, www.xing.com

When you call up one of our websites which contains such a plugin, a connection between your browser to the concerning social network is established. The social network is informed about your visit on our website via the plugin. If you are registered on Facebook, YouTube or XING, your visit may be assigned to your account of your social network. Any interactions with the plugin may be filed by the operator of the network. You can find information about the use of the data compiled by the respective social network on the website of the enterprise in the section "privacy". If you do not want your data to be collected, please log off the social network you are using before your visit to our website!

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     © Flammentopf e.U.

     Friedrich von Schiller, German poet, 1759 – 1805
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